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Teachers Pension Scheme (CAS-13063-Y1G8)

Complainant: Mr E
Complaint Topic: Benefits: incorrect calculation
Ref: CAS-13063-Y1G8
Outcome: Upheld
Respondent: Surrey County Council
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr E’s complaint concerns the discrepancy between the full time equivalent salary (FTE) stated on his payslips and the FTE salary figures the Council submits to Teachers Pensions (TP), on his behalf. The FTE figures submitted to TP affects the death in service benefit Mr E’s beneficiaries are potentially entitled to.

Complaint summary

The complaint is upheld against the Council because:-

The Council has failed to send correct FTE figures to TP for Mr E; and

This situation has caused Mr E serious distress and inconvenience for which he shall receive an award.

View determination

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