We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Principal Civil Service Pension Scheme (CAS-80182-N0F2)

Complainant: Mr N
Complaint Topic: Transfers: general
Ref: CAS-80182-N0F2
Outcome: Not upheld
Respondent: Cabinet Office
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Cabinet Office.

Complaint summary

Mr N complained that he failed to meet a deadline for completing a transfer out of the Scheme, due to issues that were beyond his control. He said MyCSP, the Scheme’s administrator, subsequently paid him a refund of contributions instead, causing financial detriment.

View determination

Download

Related decisions

  • SCA UK Pension Plan (CAS-83019-G2S0)
    Complainant: Mrs N
    Respondent: SCA Pension Trustees Limited
    Outcome: Not upheld
    Complaint Topic: Transfers: general
    Ref: CAS-83019-G2S0
    Date:
  • LifeSight Master Trust (CAS-54811-N0H7)
    Complainant: Mr X
    Respondent: Trustee of the LifeSight Master Trust,
    Willis Towers Watson
    Outcome: Not upheld
    Complaint Topic: Transfers: general
    Ref: CAS-54811-N0H7
    Date:
View all decisions