We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

British American Tobacco UK Pension Fund (CAS-78822-L4Q5)

Complainant: Mrs E
Complaint Topic: Transfers: general
Ref: CAS-78822-L4Q5
Outcome: Not upheld
Respondent: Capita Experience Pension Solutions
British American Tobacco UK Pension Fund Trustee Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mrs E’s complaint and no further action is required by Capita or the Trustee.

Complaint summary

Mrs E complained that:

  • the cash equivalent transfer value (CETV) of her benefits in the Scheme, which were transferred in February 2021, was significantly less than the CETV quotation she was given in February 2020 (the February CETV quotation). (Complaint 1)
  • the handling of her enquiries about ill health retirement meant that she was unable to accept the February CETV quotation by the deadline. (Complaint 2)  
  • the Trustees refused to extend the CETV guarantee period. (Complaint 3) 

View determination

Download

Related decisions

  • TPS Benefits Scheme (CAS-95270-P0X8)
    Complainant: Dr H
    Respondent: Trustees of the TPS Benefits Scheme
    Buck Consulting
    Outcome: Not upheld
    Complaint Topic: Transfers: general
    Ref: CAS-95270-P0X8
    Date:
  • GEAPS Pension Scheme (CAS-52972-R9K3)
    Complainant: Mr R
    Respondent: Mercer Limited
    The Trustee of the GEAPS Pension Scheme
    Outcome: Partly upheld
    Complaint Topic: Transfers: general
    Ref: CAS-52972-R9K3
    Date:
View all decisions