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Standard Life Self Invested Personal Pension Scheme (CAS-71176-T1C6)

Complainant: Mr S
Complaint Topic: Administration
Ref: CAS-71176-T1C6
Outcome: Not upheld
Respondent: Standard Life Assurance Ltd
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by Standard Life.

Complaint summary

Mr S complained that Standard Life caused a delay when transferring his pension. Mr S wanted Standard Life to return the fees he had incurred in relation to his transfer and asked Standard Life to investigate whether he had suffered any loss caused by the delay.

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