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NHS Pension Scheme (PO-26233)

Complainant: Mrs R
Complaint Topic: Misquote/misinformation
Ref: PO-26233
Outcome: Not upheld
Respondent: NHS Pensions
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mrs R’s complaint and no further action is required by NHS Pensions.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs R has complained that her request for trivial commutation was not actioned. She has also complained that she has not received the £14,972.58 she was told she was entitled to.

View determination

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