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Prudential Personal Pension Scheme (PO-21243)

Complainant: Mr R
Complaint Topic: Pension liberation
Ref: PO-21243
Outcome: Not upheld
Respondent: Prudential
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by Prudential.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr R has complained that Prudential transferred his Scheme account to the Beausale Limited Pension Scheme (the Beausale Scheme) without carrying out sufficient due diligence.

View determination

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