NEST (CAS-106345-X0V0)

Ombudsman’s Determination

Outcome

Mr A’s complaint is upheld and to put matters right the Employer shall pay him £500 for the significant distress and inconvenience it has caused him.  

Complaint summary

Mr A has complained about the Employer’s request to reclaim £3,275.87 in pension contributions from his Scheme account.

Mr A maintains that he was entitled to be enrolled in the Scheme and receive pension contributions during his employment. Although the Scheme administrator did not return the pension contributions to the Employer, Mr A is dissatisfied with the distress and inconvenience he experienced while attempting to resolve the matter.