Zurich Executive Retirement Plan (PO-23726)

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by Zurich.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N complains that Zurich provided him with inadequate and misleading information about the potential returns on his investment in the Plan Policy and also the charges applicable to it for over 30 years. He contends that the lack of transparency and accuracy in the information supplied inhibited him from making decisions such as switching investments and transferring his pension rights to another provider. He is also dissatisfied with how Zurich subsequently handled his complaint about the poor administrative service which he has received for the Plan and the Policy.