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ReAssure Personal Pension Plan (CAS-53873-S2G7)

Complainant: Mr I
Complaint Topic: Benefits: incorrect calculation
Ref: CAS-53873-S2G7
Outcome: Partly upheld
Respondent: ReAssure Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr I’s complaint against ReAssure is partly upheld. To put matters right, ReAssure shall pay Mr I £500 in recognition of the distress and inconvenience he suffered.

Complaint summary

Mr I’s complaint concerns the amount of tax-free cash (TFC) he is entitled to under the Plan. He believes it should be in excess of the standard amount of 25%. 

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