Becoming a Volunteer Adviser - A blog by Anne Harris

I have been a Volunteer Adviser for over 20 years now, having been "encouraged" to help out when the service was offered by the now closed Pensions Advisory Service (TPAS). I was told it wouldn't take up too much of my time at all!

The reason I agreed to become an Adviser is because I believe members' pension entitlements are often one of the most, if not the most, financially valuable assets they have and sometimes people need help when things go wrong.

Pensions can be a complicated business, and unfortunately, for various reasons, things do go wrong. That's when I get to use the pensions knowledge and expertise I have gained throughout my career to help put matters right.

I think it's a hugely valuable service we provide, and I get a lot of satisfaction when I can help members resolve issues they have.

What I value about being a Volunteer Adviser is that you can take on as many or as few cases as you like, so it is easy to manage your workload so you can provide a great service to people.