Reasons why I volunteer - A blog by Bronwen Jones

The reason I started volunteering was because I used to work for a large multinational, and part of my job was to explain and clarify pension benefits for people, and this brought home to me that many people are intimidated by pensions and simply assume they cannot understand them. As I enjoyed helping people and demystifying the whole process being a volunteer seemed like the perfect opportunity to bring my skills and knowledge to a wider group who may not have the benefit of a pensions person to help them. 

Many problems that are brought to TPO are ones of misunderstanding. Often what is needed is someone like me who understands the processes and procedures and can provide clarification. Sometimes, too, what’s needed is someone who is confident and competent at chasing providers for solutions or compensation. I have the experience and tenacity to do that.

It’s good, of course, to give something back to others. And it’s both satisfying and gratifying to help people understand and find solutions for their issues. Pensions are important – these are people’s livelihoods we’re dealing with – and I understand and appreciate how intimidating they can be. It feels good to overcome the block people often have, and help put them a bit more in charge of their destiny. 

It’s good to be organised, particularly if you’re not in a structured 9-5 office situation. To do my volunteering I set aside time each week to read emails and review cases.