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Lindab Limited Group Stakeholder Pension Plan (CAS-82642-K3R2)

Complainant: Mrs Y
Complaint Topic: Transfers: general
Ref: CAS-82642-K3R2
Outcome: Not upheld
Respondent: Royal London
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mrs Y’s complaint, and no action is required by Royal London.

Complaint summary

Mrs Y has complained about the delays caused by Royal London in transferring her pension to The Barclays Bank UK Retirement Fund. She said:-

  • Royal London mismanaged and mishandled her transfer request causing unnecessary delay.

  • As a result of the delay, she has suffered financial loss.

  • She should be awarded compensation for the poor service she received.

View determination

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