Lindab Limited Group Stakeholder Pension Plan (CAS-82642-K3R2)
Complainant: Mrs Y
Complaint Topic: Transfers: general
Ref: CAS-82642-K3R2
Outcome: Not upheld
Respondent: Royal London
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
I do not uphold Mrs Y’s complaint, and no action is required by Royal London.
Complaint summary
Mrs Y has complained about the delays caused by Royal London in transferring her pension to The Barclays Bank UK Retirement Fund. She said:-
Royal London mismanaged and mishandled her transfer request causing unnecessary delay.
As a result of the delay, she has suffered financial loss.
She should be awarded compensation for the poor service she received.
View determination
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