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Principal Civil Service Pension Scheme (CAS-66472-F0T4)

Complainant: Miss N
Complaint Topic: Misquote/misinformation
Ref: CAS-66472-F0T4
Outcome: Not upheld
Respondent: Cabinet Office
MyCSP
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Miss N’s complaint, and no further action is required by the Scheme Manager or the Administrator.

Complaint summary

Miss N has complained that she was not provided with sufficient information on the Widow’s Pension Scheme (WPS) refund at partial retirement and as a result she has been disadvantaged financially. Moreover, she alleged that she has not been treated fairly as an unmarried member.

View determination

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