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Santander (UK) Group Pension Scheme – A&L DB Section (PO-26690)

Complainant: Mrs D
Complaint Topic: Misquote/misinformation
Ref: PO-26690
Outcome: Not upheld
Respondent: 1. JLT Benefit Solutions Limited (the Administrator)
2. Santander UK plc (Santander) 
3. Santander (UK) Group Pension Scheme Trustees Limited (the Trustee)
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mrs D’s complaint and no further action is required by the Administrator, Trustee or Santander.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs D complained that the benefit statement she received, after she was made redundant at Alliance and Leicester in 1996, provided a misleading pension estimate of £10,751.76 per annum at age 60. She would like the estimated pension to be paid.

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