Civil Service Pension Scheme (CAS-77821-P0V7)

Ombudsman’s Determination

Outcome

Mrs P’s complaint is upheld. The Employer has now paid redress for the loss of investment and an award to Mrs P for her distress and inconvenience, so no further action is required. 

Complaint summary

Mrs P has complained that the Employer paid incorrect contributions into the Scheme, causing her to suffer a financial loss.

Mrs P asked for the Employer to pay the correct contributions into the Scheme and to be compensated for the loss of investment growth on these contributions. She also sought a payment in recognition of the distress and inconvenience caused to her.