Civil Service Pension Scheme (CAS-77821-P0V7)
Complainant: Mrs P
Complaint Topic: Contributions: incorrect calculation
Ref: CAS-77821-P0V7
Outcome: Upheld
Respondent: UK Health Security Agency
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
Mrs P’s complaint is upheld. The Employer has now paid redress for the loss of investment and an award to Mrs P for her distress and inconvenience, so no further action is required.
Complaint summary
Mrs P has complained that the Employer paid incorrect contributions into the Scheme, causing her to suffer a financial loss.
Mrs P asked for the Employer to pay the correct contributions into the Scheme and to be compensated for the loss of investment growth on these contributions. She also sought a payment in recognition of the distress and inconvenience caused to her.
View determination
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