Principal Civil Service Pension Scheme (PO-20932)

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by CO or MyCSP.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N believes that his pension benefits have been incorrectly calculated. In particular, he believes that an incorrect figure has been used for his pensionable earnings, and that he is owed an ill health enhancement from the classic section of the Scheme (the classic section).

Mr N has also complained that his lump sum amount was paid from both sections of the Scheme, when he had asked to receive a lump sum from the alpha section of the Scheme (the alpha section) only.