Incartus Investments Pension Scheme (PO-16042)
Complainant: Mr S
Complaint Topic: Misquote/misinformation
Ref: PO-16042
Outcome: Not upheld
Respondent: 1. AFM Administrators (AFM)
2. Dalriada Trustees Limited (Dalriada)
3. Incartus Investment Limited (Incartus)
2. Dalriada Trustees Limited (Dalriada)
3. Incartus Investment Limited (Incartus)
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mr S’ complaint and no further action is required by AFM, Dalriada or Incartus.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr S has complained that he has not been able to take his tax free lump sum and that he was not provided with timely information about the change of trustee.
View determination
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