Civil Service Pension Scheme (PO-18056)

Ombudsman’s Determination

Outcome

I do not uphold Ms N’s complaint and no further action is required by MyCSP.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms N complains that MyCSP provided her with incorrect information, over a number of years, by issuing inaccurate Annual Benefit Statements (ABS) that overstated her additional service and pension benefits, which only came to light during a Voluntary Exit exercise after she queried the amount of service on her quote.

Ms N has also said that the £1,000 she has been awarded does not adequately compensate her for her loss or provide sufficient redress for the distress and inconvenience she has suffered.