Royal London Personal Pension Plan (PO-24172)
Complainant: Mr S
Complaint Topic: Charges/fees
Ref: PO-24172
Outcome: Not upheld
Respondent: Royal London Group (Royal London)
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mr S’ complaint and no further action is required by Royal London.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr S is complaining about a charge of 0.1% that will be applied to a single contribution to the Plan for making a payment without the use of an independent financial advisor (IFA).
View determination
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