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Scottish Amicable OmniPension Plan (PO-23318)

Complainant: Mr K
Complaint Topic: Misquote/misinformation
Ref: PO-23318
Outcome: Upheld
Respondent: Prudential
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

Mr K’s complaint is upheld and to put matters right, Prudential shall pay £1,000 to Mr K in respect of the serious distress and inconvenience caused.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr K has complained that Prudential is at fault for not keeping him informed of the value of his benefits within the Plan.

View determination

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