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UK Provident Self-employed Pension Plan (PO-25740)

Complainant: Mr E
Complaint Topic: Misquote/misinformation
Ref: PO-25740
Outcome: Not upheld
Respondent: Aviva (Aviva)
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by Aviva.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr E’s complaint is that an annuity quotation he received recently is substantially lower than previous illustrations. Mr E also asserts that bonuses have incorrectly not been applied to his pension since 2003.

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