Civil Service Pensions (PO-21160)
Complainant: Miss G
Complaint Topic: Misquote/misinformation
Ref: PO-21160
Outcome: Not upheld
Respondent: MyCSP
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Miss G’s complaint and no further action is required by MyCSP.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Miss G’s complaint concerns the advice she received from MyCSP when she sought assistance in completing her benefit options forms. She believes she was misinformed by MyCSP and this has resulted in her annual pension being reduced.
View determination
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