NHS Pension Scheme (PO-24024)

Ombudsman’s Determination

Outcome

I do not uphold Miss Y’s complaint and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Miss Y complaint concerns the difference between the pension benefits quoted to her on 3 December 2016 and the actual benefits to which she is entitle. Based on the 3 December 2016 quote (the December quote), Miss Y decided to resign and retire. However, as she is only entitled to an amount which lower than the pension she was expecting, Miss Y says she is now having to rely on others to support her. As such, she would like NHS BSA to honour the December quote figures.