Schneider Pension Plan (PO-15567)

Ombudsman’s Determination

Outcome

Mr L’s complaint against Trustees and Xafinity is not upheld, as although there was some maladministration on the part of Xafinity, the administrators addressed the issue once Mr L had formerly complained and Xafinity offered to pay Mr L £500 in recognition of Mr L’s significant distress and inconvenience.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr L’s complaint against the Trustees and Xafinity (the current administrator of the Plan) is that they have not calculated correctly his retirement benefits under the Plan, the Trustees have not kept accurate records and Xafinity has not responded to his enquiries in a timely manner.