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NEST (PO-23615)

Complainant: Mrs R
Complaint Topic: Misquote/misinformation
Ref: PO-23615
Outcome: Not upheld
Respondent: NEST
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mrs R’s complaint and no further action is required by NEST.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs R’s complaints against NEST are about:

1) how it asked for information when processing her claim for benefits;
2) that it mislaid her driving licence; and
3) about the problems she experienced when trying to submit online messages

View determination

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