Steria Pension Plan (PO-15806)

Complainant: Mr A

Complaint Topic: Misquote/misinformation

Ref: PO-15806

Outcome: Not upheld

Respondent: 1. Capita Employee Benefits (Capita)
2. Sopra Steria Limited (the Trustee)

Type: Pension complaint or dispute

Date: 23 November 2018

I do not uphold Mr A’s complaint and no further action is required by Capita or the Trustee.

My reasons for reaching this decision are explained in more detail below.

Mr A’s complaint against the Trustee is summarised as:

Mr A’s deferred benefits within the Scheme should be revalued in line with RPI instead of CPI
Mr A would like the late retirement factor quantified and projected
The Trustee did not respond to his IDR request
Mr A is concerned that there are legal issues with the Scheme
The Scheme rules were changed in 2011 without member consultation
There has not been a recent updated Scheme member booklet

Mr A complains that Capita has repeatedly failed to respond to his correspondence.

View determination

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