Royal Insurance Group Pension Scheme (PO-22734)
Complainant: Mr N
Complaint Topic: Misquote/misinformation
Ref: PO-22734
Outcome: Not upheld
Respondent: JLT Benefit Solutions (JLT)
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mr N’s complaint and no further action is required by JLT.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr N is complaining about information he received from JLT in 2012, that he subsequently relied upon, in making financial planning decisions for his retirement.
View determination
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