Standard Life Staff Pension Scheme (PO-21383)
Complainant: Mr N
Complaint Topic: Benefits: incorrect calculation
Ref: PO-21383
Outcome: Not upheld
Respondent: The Trustees of the Standard Life Staff Pension Scheme (the Trustees)
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mr N’s complaint and no further action is required by the Trustees.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr N’s complaint against the Trustees concerns the erroneous calculation of the Guaranteed Transfer Value (GTV). He contends that he should be entitled to the incorrectly quoted GTV of £882,526.89.
View determination
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