Phoenix Life Retirement Annuity Contract (PO-21073)
Complainant: Mr S
Complaint Topic: Misquote/misinformation
Ref: PO-21073
Outcome: Not upheld
Respondent: Phoenix Life
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mr S’ complaint and no further action is required by PL.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr S has complained that due to the incorrect retirement quotation he received from PL, he made the decision to retire. He further complains that if PL had provided him with the correct values he would have continued to work until age 70.
View determination
DownloadRelated decisions
- Standard Life Staff Pension Scheme (CAS-83244-M3K3)Complainant: Mrs RRespondent: Standard Life (SL)
Aptia UK Limited (Aptia)
Outcome: Not upheldComplaint Topic: Misquote/misinformationRef: CAS-83244-M3K3Date: - Principal Civil Service Pension Scheme (CAS-66472-F0T4)Complainant: Miss NRespondent: Cabinet Office
MyCSP
Outcome: Not upheldComplaint Topic: Misquote/misinformationRef: CAS-66472-F0T4Date: