BASF UK Group Pension Scheme (PO-19888)
Complainant: Mr Y
Complaint Topic: Transfers: general
Ref: PO-19888
Outcome: Not upheld
Respondent: 1. BASF Pension Trustee Ltd (the Trustee)
2. Willis Towers Watson (the Administrator)
2. Willis Towers Watson (the Administrator)
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mr Y’s complaint and no further action is required the Trustee or the Administrator.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr Y has complained that, following a full transfer out of the Scheme, he received information indicating that he retained benefits within the Scheme over an extended period of time.
View determination
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