BAE Systems Pension Scheme (PO-20459)
Complainant: Mr X
Complaint Topic: Misquote/misinformation
Ref: PO-20459
Outcome: Not upheld
Respondent: BAE Systems Pensions Scheme Trustees Limited
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mr X’s complaint and no further action is required by the Trustees.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr X was a deferred member of the Scheme, and has complained that the tax-free cash lump sum he received on retirement was lower than that quoted in the Benefit Information Pack (BIP).
View determination
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