Local Government Pension Scheme (PO-16795)
Complainant: Mrs N
Complaint Topic: Misquote/misinformation
Ref: PO-16795
Outcome: Not upheld
Respondent: Rhondda Cynon Taf County Borough Council
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mrs N’s complaint and no further action is required by the Council.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mrs N’s complaint against the Council is that she was misled about the cash equivalent transfer value (CETV) amount of her benefits. As a result, the eventual amount paid out to the receiving scheme, in December 2016, was lower than she expected. Mrs N would like the Council to pay the shortfall.
View determination
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