ReAssure Section 32 Buy Out Policy (PO-14763)
Complainant: Mrs S
Complaint Topic: Misquote/misinformation
Ref: PO-14763
Outcome: Not upheld
Respondent: ReAssure Ltd
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mrs S’ complaint and no further action is required by ReAssure.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mrs S disagrees with the level of annual pension she is receiving from ReAssure. She is claiming that the figures provided on the original illustration dated 29 December 1987 do not match the annual pension figure she is currently receiving.
View determination
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