The Royal Bank of Scotland Group Pension Fund (PO-18942)
Complainant: Mrs N
Complaint Topic: Misquote/misinformation
Ref: PO-18942
Outcome: Not upheld
Respondent: RBS Pension Trustee Limited
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mrs N’s complaint and no further action is required by the Trustee.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mrs N’s complaint is that she has been told she is not entitled to pension benefits from her employment up to 1983. She believes that as she turned 26 years old whilst on maternity leave, she is eligible for a preserved pension and so would like her pension benefits paid to her.
View determination
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