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NHS Pensions Scheme (PO-16507)

Complainant: Mrs I
Complaint Topic: Interpretation of scheme rules/policy terms
Ref: PO-16507
Outcome: Upheld
Respondent: NHS Business Services Authority
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

Mrs I’s complaint is upheld and to put matters right NHSBSA should re-assess whether Mrs I is eligible for Mental Health Officer (MHO) status.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs I has complained that NHSBSA have refused to award her MHO status for her period of service from 1989 to present. This means that if she chooses to retire at age 55, she will be subject to early retirement reductions.

View determination

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