Railways Pension Scheme (PO-16053)
Complainant: Mrs R
Complaint Topic: Transfers: general
Ref: PO-16053
Outcome: Not upheld
Respondent: 1. Prudential Plc (Prudential)
2. RPMI Limited (the Administrator)
2. RPMI Limited (the Administrator)
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mrs R’s complaint against Prudential and no further action is required by it.
I uphold Mrs R’s complaint against the Administrator and, to put matters right, it should (1) redress her for loss of potential investment growth associated with the delayed transfer and (2) pay her £500 for significant distress and inconvenience.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mrs R’s complaint, about Prudential and the Administrator, is in relation to delays transferring pension benefits from Prudential to the Scheme.
View determination
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