Legal & General Stakeholder Pension Plan (PO-14025)
Complainant: Mr S
Complaint Topic: Misquote/misinformation
Ref: PO-14025
Outcome: Not upheld
Respondent: Legal and General
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mr S’ complaint and no further action is required by L&G.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr S’ complaint against L&G is that it has refunded pension contributions overpaid by Frances King/Quest, his employer, without seeking his permission to do so. He would also like an explanation for the overpayment made in error.
View determination
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