Stadia Essential SIPP (PO-16035)

Ombudsman’s Determination

Outcome

Mr G’s complaint is upheld and to put matters right Stadia shall sign the necessary paperwork to allow the in-specie transfer of assets to @sipp Limited. In addition, for the exceptional distress and inconvenience caused, Stadia should pay Mr G £2,500.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr G has complained that Stadia has failed to complete the in-specie transfer of his pension assets to his new SIPP provider, @sipp Limited. Stadia is now uncontactable and is no longer responding to him.