Bradford & Bingley Staff Pension Scheme (PO-17320)
Ombudsman’s Determination
Outcome
I do not uphold Mr S’ complaint and no further action is required by the Trustee.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr S’ complaint concerns the Trustee’s failure to provide him with information regarding his Additional Voluntary Contributions (AVCs) fund which would indicate its poor performance. Mr S is dissatisfied that the AVCs’ investment yield would only cover the annual charges.
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