Marks and Spencer Pension Scheme (PO-15156)

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N’s complaint is about the Trustee’s interpretation of the Scheme’s Rules in relation to the calculation of pensionable salary increases.

He claims that he was entitled to, but did not receive, a pensonable salary increase review on 1 October 2015. Mr N says this has had a detrimental effect on his retirement benefits.