Principal Civil Service Pension Scheme and Civil Service Compensation Scheme
(PO-10010)

Ombudsman’s Determination

Outcome

I partly uphold Miss O’s complaint and direct the Cabinet Office to pay Miss O £500 for the loss of expectation and distress and inconvenience she has experienced as a result of the incorrect information she received from MyCSP.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Miss O has complained because she says that she was given incorrect information during a telephone call with MyCSP, in January 2013, regarding her options under a Voluntary Exit Scheme (VES), from her employment with the Crown Prosecution Service (the CPS). Miss O has said that the incorrect information led her to choose an option that was not her preference. Had she been provided with correct information, she would have chosen a different option, and remained in employment if it was not granted.