Local Government Pension Scheme (PO-15394)

Ombudsman’s Determination

Outcome

I do not uphold Mrs R’s complaint and no further action is required by LPFA and UACES.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs R brought the complaint to this Office on behalf of the late Mr R’s estate. Mrs R’s complaint against LPFA and UACES is the following:-

• They failed to provide access to an ill health retirement pension (IHRP) following Mr R’s terminal diagnosis in October 2014.
• They failed to provide Mr R with the relevant information on the implications on becoming a deferred member of the LGPS.
• They failed to intervene and reverse the decision to withdraw admission from the LGPS when it became clear that Mr R was terminally ill.