Aviva Pension Plan (PO-17560)

Ombudsman’s Determination

Outcome

I do not uphold Mrs L’s complaint and no further action is required by Aviva.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs L has complained about Aviva’s errors in the administration of the Plan. Specifically, it incorrectly recorded her address which has resulted in her concerns over data protection.

Mrs L also believes that her pension entitlement should be higher than quoted. She says that as Aviva made an error in recording her address, it is likely to have also made an error in recording her pension entitlement. She wants proof of the figures quoted, which Aviva has been unable to provide.