RJS Pension Scheme (PO-8268)

Ombudsman’s Determination

Outcome

Mr N’s complaint against Dalriada is partly upheld, but there is a part of the complaint I do not agree with. Although part of the complaint is upheld, no further action is required by Dalriada.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N has complained that Dalriada has failed to:

• remove itself as Trustee of the Scheme;
• transfer the Scheme benefits to the Supertrust UK Mastertrust Trust (Supertrust), resulting in loss of investment opportunity;
• respond to correspondence about the Scheme to various parties including the members, their representatives and HM Revenue and Customs (HMRC), and;
• provide a breakdown of the fees taken from the Scheme.