Prudential (PO-18705)
Complainant: Mrs N
Complaint Topic: Misquote/misinformation
Ref: PO-18705
Outcome: Not upheld
Respondent: Prudential
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mrs N’s complaint and no further action is required by Prudential
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mrs N’s complaint against Prudential is about their decision not to allow her to cash in her annuity for a lump sum.
View determination
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