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IPS Pension Builder SIPP (Mr S)

Complainant: PO-13658
Complaint Topic: Misquote/misinformation
Ref: Mr S
Outcome: Not upheld
Respondent: James Hay Partnership
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by James Hay, other than those that it is already in the process of completing.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S complains about James Hay’s administration of his SIPP, and the changes made to its terms and conditions, as well as the fees charged, of which he says he had no notification.

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