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TNT Group Pension Scheme (PO-18721)

Complainant: Mr E
Complaint Topic: Transfers: general
Ref: PO-18721
Outcome: Not upheld
Respondent: Trustees of the TNT Group Pension Scheme
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by the Trustees.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr E disagrees with the decision of the Trustees not to allow him to take advantage of Pension Freedoms and transfer his protected benefits out of the Scheme. He also says that the Trustees failed to inform him about his right to take a “bulk” transfer and thus keep the protected elements of his benefits.

View determination

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