NHS Pension Scheme (PO-11799)

Ombudsman’s Determination

Outcome

I do not uphold Mrs E’s complaint and no further action is required by NHSBSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs E complains that NHSBSA is wrongly refusing to take into account her first two periods of NHS service from 4 June 1973 to 10 December 1977 and 10 May 1981 to 10 June 1982 in its calculation of the benefits available to her from the Scheme.

Mrs E says that she did not request a refund of her contributions into the Scheme for both periods of service. Therefore, they should now be aggregated with the pensionable service accrued in the Scheme for her current period of NHS employment which commenced on 22 April 1996.