Aviva Section 32 policy (PO-12954)
Complainant: Mr E
Complaint Topic: Misquote/misinformation
Ref: PO-12954
Outcome: Not upheld
Respondent: Aviva
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mr E’s complaint and no further action is required by Aviva UK Life
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr E has complained that Aviva have refused to honour the contract he has for pension increases at 5% a year to be applied to the pension.
View determination
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