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Local Government Pension Scheme (PO-17860)

Complainant: Mrs S
Complaint Topic: Misquote/misinformation
Ref: PO-17860
Outcome: Not upheld
Respondent: Wirral Council
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mrs S’ complaint and no further action is required by Wirral Council.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs S has complained that Wirral Council, the administering authority, have said she is not able to take her benefits as a trivial commutation payment in accordance with the de minimis rules.

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